If printing from an application program fails, you should first print a test page from TurboPrint Toolbox. You can open the Toolbox either from TurboPrint Control Center or from TurboPrint Monitor.
If the problem occurs only when printing from certain applications, please read the chapter “ 15.3 Problems with certain applications” before sending us a trouble report (chapter " 15.4 Submitting a trouble report").
When having problems printing via a printer server or print server box, try to use a different network printing protocol: " LPD" instead of "Socket / Jetdirect" or vice versa. Most network printers and printer servers support several protocols, often also the IPP protocol is supported.
The network protocol can be selected in TurboPrint Control Center, dialog “Edit”.
Also check whether the server's IP address can be reached: open a terminal window and enter the command “ping <server name or ip address>”, e.g.
ping 192.168.17.33
After a few seconds abort ping by holding the “Ctrl” key and pressing “C”.
Ping will either report “0% packet loss” if the connection was successful or “100% packet loss” if the print server could not be reached. In this case check your network settings – your server's IP address may have to be adjusted to the address range of your local network.
For technical reasons, the printer status is not available if the printer is connected via a network print server (except Linux servers where TurboPrint is installed on the server). Furthermore not all printers support ink status display.
A pre-condition for successful status and ink display is that TurboPrint daemon is running (see chapter “ 4.1.2 Installation of TGZ archive”). You can activate TurboPrint daemon in the TurboPrint Control Center, dialog “Preferences”, setting “Start TurboPrint daemon when booting”. The daemon will be activated during the next reboot.
If printer status and ink status are normally visible but not during a printout , the wrong USB printer “backend” may be active. Open TurboPrint Control Center and check if the entry in column “URI” starts with “tpu://”. Otherwise open the “Edit” dialog and select the port entry that ends on “TP-USB” .
For optimum print quality and good color reproduction, it is important that the print settings are correct.
Default settings can be chosen in TurboPrint control center, dialog “Configure”. Most applications allow the user to modify these settings in the application print dialog, so also check if the settings in the application print dialog are correct.
The following settings are most important:
Index card “Main”:
Paper / Media Type
Print Quality
Index card “Color”:
Intent (in most cases “Perception” is the correct choice)
Color Mode (“Color RGB”)
Color Space (should be identical to the document color space selected in the application program). If colors are printed too dark, you should change from “sRGB” to “Apple RGB” color space.
Also check if the correct printer driver has been set up and if the printer is working properly:
The driver must match the printer model, e.g. don't choose “Canon BJC4000” for a “Canon iP4000” printer.
Check ink cartridges and print heads using TurboPrint Toolbox, function “Nozzle Check”. All colors must be present, no lines in the test patterns should be missing. If there are problems, try “Clean Print Heads”.
Do you use original manufacturer's cartridges or compatible ink cartridges? With compatible cartridges colors may not be printed correctly. For best quality, we recommend to create a new color profile using our profiling service (see ” 10.3 Creating individual color profiles”).