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15.3 Problems with certain applications

Some problems are not caused by the printer driver but by the application software and / or Linux operating system components. If fonts are not printed correctly, there is a problem with the application and/or the Linux postscript interpreter “Ghostscript”. Sometimes no printout at all is possible if the application doesn't send correct print commands.

To detect such problems already before printing we recommend to enable the option “Preview Jobs” in TurboPrint Monitor (see chapter “11. TurboPrint Printer Monitor”). Before printing starts a preview of the page to be printed will be displayed (you can enlarge the preview by increasing the window size). If the preview is incorrect there is already a problem that is caused by the application program and / or the Linux postscript interpreter.

If the preview is correct but the printout isn't, send us a trouble report (see chapter " 15.4 Submitting a trouble report").

15.3.1 Borderless printout not possible

Please read the hints on borderless printing in chapter “14.1 Borderless printing”.

15.3.2 Problems when printing to CD/DVD

Please read the hints on CD/DVD printing in chapter “ 14.3 CD / DVD printing”.

15.3.3 PDF document is not printed properly

If you have problems when printing a PDF document, try printing from a different PDF viewer. In most cases a reliable printout is possible using the “Adobe Reader” application. You can download this application from the manufacturer's web site:

http://www.adobe.com/de/products/acrobat/readstep2_allversions.html


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